🇲🇾 Malaysia MyEG 4 min read

MyEG PDF Upload:
File Size Limit & How to Compress (2026)

MyEG's online portal is the gateway for foreign worker permits, road tax, summons payments, and dozens of other Malaysian government services. It requires document uploads — and those uploads have size limits that phone camera photos and scanner apps regularly exceed.

MyEG Upload Limits by Service

MyEG ServiceFile Size LimitAccepted Formats
Foreign worker permit renewal (FWCMS)2 MB per documentPDF, JPG
Maid permit / domestic helper renewal2 MB per documentPDF, JPG
i-Permit applications2–3 MB per documentPDF, JPG
Road tax (JPJ)5 MBPDF, JPG
Summons payment supporting docs2 MBPDF, JPG
General document upload2 MB (default)PDF, JPG, PNG
⚠️ MyEG limits can change without notice

MyEG's portal limits are set by individual agencies and may change. If you hit an upload error that doesn't match the limits above, target 1.5MB to be safe — that clears virtually every MyEG upload scenario.

Which Documents Need Compressing?

These are the documents most commonly uploaded to MyEG, and their typical sizes before compression:

DocumentTypical Size (Uncompressed)After CompressionLevel
IC scan (phone camera)2–8 MB0.3–0.8 MBMaximum
Passport photo page (phone)2–6 MB0.3–0.7 MBMaximum
Passport full copy (scanned)5–20 MB0.8–2 MBMaximum
Work permit / Visa copy2–8 MB0.4–1 MBMaximum
Medical examination report3–10 MB0.5–1.5 MBMaximum
Insurance document1–5 MB0.2–1 MBBalanced
Employment letter0.5–2 MB0.1–0.4 MBBalanced

🗜️ Compress Your MyEG Documents

IC scans, passport copies, work permit documents — compressed locally, never uploaded to any server.

Compress PDF Free →

Step-by-Step: Compress Documents for MyEG

1

Scan or photograph the document

Use your phone camera or a scanner. For phone photos: use the document scanner in Google Drive (Android) or Notes (iPhone) rather than the regular camera — scanner mode automatically corrects perspective and improves contrast, producing a better document image at a smaller file size than a raw photo.

2

Export as PDF

Most scanner apps export directly as PDF. If you only have a JPG, use the Images to PDF tool to convert it first — MyEG generally prefers PDF over raw image files for document uploads.

3

Compress with Maximum level

Open shrinkpdf.fyi, upload your PDF, and select Maximum compression. For IC and passport scans, Maximum compression reduces the file to 300–800KB — well under MyEG's 2MB limit — while keeping all identifying information clearly legible.

4

Verify clarity before uploading

Open the compressed PDF. Check that the IC number, full name, and expiry dates are clearly readable at 100% zoom. MyEG reviewers need to verify these details from the uploaded document — if they can't read them, the application may be rejected or delayed.

5

Upload to MyEG

Log in to MyEG, proceed to the document upload step, and submit the compressed file. If the portal shows a file size error, check the compressed file size — if it's still over the limit, try compressing the original again at Maximum, or re-scan at lower DPI (150 DPI grayscale) first.

Common MyEG Upload Errors & Fixes

"File size exceeds the allowed limit"
Your document is over MyEG's limit for that field. Compress using Maximum compression in ShrinkPDF. If still over the limit after compression, the original scan may be at very high DPI — re-scan at 150 DPI grayscale and compress again.
"Invalid file format"
MyEG expects PDF or JPG. If you have a PNG or HEIC (iPhone photo), convert it first: use the Images to PDF tool to create a PDF, then compress. Alternatively, open the image on your phone and use "Save as JPEG" before uploading.
"Upload failed" with no explanation
This is the most common MyEG error message. It usually means file size, but can also mean the portal timed out. Try: (1) compress to under 1MB, (2) use Chrome rather than a mobile browser, (3) clear your browser cache, (4) try a different network (switch from WiFi to mobile data or vice versa).
The document uploaded but was rejected as "unclear"
The compression level was too aggressive for the scan quality. Try Balanced compression instead of Maximum, or re-scan at better quality (ensure good lighting, flat surface, no glare) before compressing.

FAQ

Is it safe to compress IC and passport scans? Will they look fake?
Yes, it's safe and the documents won't look altered. Compression reduces image resolution — it does not change or manipulate content. MyEG reviewers are accustomed to reviewing compressed document scans. The key requirement is legibility: names, numbers, and dates must be clearly readable. Maximum compression on a reasonable-quality scan achieves this reliably.
Can I upload a phone photo directly to MyEG without converting to PDF?
Some MyEG services accept JPG directly. However, a phone camera photo is typically 3–8MB and may not pass the size limit. More importantly, raw phone camera photos of documents often have perspective distortion and shadows. Use a document scanner app (Google Drive, Notes, Adobe Scan) which produces flatter, cleaner output at a more manageable file size.